Placing a Custom Order
To begin the process of placing a custom order please email or call with the nature and details of your project. Once all of the necessary information is provided you will receive a quote. If you would like to proceed with the custom order a minimum 50% deposit is required. The remainder is due prior to shipping. Custom orders may not be cancelled once the deposit is received. There is a $100 minimum for all custom orders.
Turn around time for custom orders varies depending on the size of the order and the schedule at the studio but generally falls between 2 and 8 weeks from receipt of the deposit.
Placing an Online Order
Shopping online is easy and secure. Once you've made your decision just click the "ADD TO CART" button for the item or items you'd like to purchase and your shopping cart will be updated. When you are ready to finalize the order, you may proceed to the checkout.
During the checkout process please describe the details of your order such as choices in colors, fonts, wording for embossing or foil stamping or any other requests you may have.
Your order will be processed immediately and you will receive a personal email confirmation within 24 hours with the complete details of the order.
As soon as your order is placed, your credit card will be charged. Once your order is shipped you will receive a shipment confirmation email with a tracking number so that you can track your package online.
All major credit cards are accepted. In order to make purchases you must have both a shipping address and a credit card billing address within the United States or Canada.
Taxes
By law sales tax is collected for items being shipped to California only. Sales tax is not collected for shipment to any other states. The tax is automatically calculated at the time of checkout.
Shipping and Handling
Orders can be shipped only within the United States and Canada. When your items are shipped, you will receive an email confirmation along with a tracking number.
All orders are shipped via United Parcel Service (UPS) from Long Beach, CA. Transit time ranges from 2-6 business days. If you would like your shipment to be expedited, you can choose from 3-Day Ground, 2-Day Air or Next Day Air shipping. Please note that UPS does not deliver to P.O. Box addresses. UPS Ground and 3-Day is not available to Hawaii or Alaska, if you are shipping to Hawaii or Alaska, please choose either UPS 2nd Day or UPS Next Day.
All shipping prices are determined by product weight and destination according to the UPS rate table and will be calculated at checkout. There are no handling charges applied to any orders.
Refunds and Returns
If you find that your order is incorrect, imperfect or for any reason does not meet your expectations please call or email within 5 days of receipt to discuss the options. If it is determined that a mistake was made in building the custom item, a replacement can be made or a refund can be issued. Shipping fees are non refundable, and return shipping fees are the responsibility of the customer unless it is determined that an incorrect or imperfect item was shipped. It is suggested that you ship all items through UPS or any other shipping methods with tracking capabilities. If you are using United States Postal Service, please get delivery confirmation. We are not responsible for lost packages.
Please call or email before mailing a return.
Links
- edmondcho.com - internet/intranet programmer